Return Policy
We are proud to make delicious snacks that not only taste great, but make you feel good too! If for any reason you are not satisfied with your purchase, please email us directly at smile@munkpack.com within 30 days of your purchase and we will issue a refund or send replacement product if needed. Please note that we do not cover any costs associated with return shipments. We respond to all inquiries within 1-2 business days.
Note: All matters regarding returns of Munk Pack Products must be conducted with place of purchase (munkpack.com, Munk Pack authorized reseller, etc). Returning a Munk Pack ‘Product’ without complying with our policy, or returning a Product absent the protections afforded by Munk Pack as the retailer, or the protections conferred contractually to participants in the Munk Pack Authorized Reseller program will unfortunately deem your transaction non-refundable. Munk Pack defines ‘Product’ for the purpose of this policy as the sum of the following parts:
- Munk Pack physical products (sealed wrappers/boxes containing unaltered Munk Pack product)
- Munk Pack digital or marketing materials prescribed for distribution with the physical Munk Pack products, and
- Warranty protections held by Munk Pack as the retailer or conferred by Munk Pack in contractual agreement to authorized resellers.
Products not containing the sum of its parts (products purchased from unauthorized resellers, who by definition, operate with no warranty protections that Munk Pack is contractually bound to honor for example) are defined by Munk Pack policy as ‘materially different’ from Munk Pack products sold to end users (customers) by Munk Pack or participants in Munk Pack's authorized reseller program, and thus are not authorized for resell. Products resold by persons, parties or entities, not granted warranty protections in a mutual agreement with Munk Pack under Munk Pack's Authorized Reseller Program are not authorized for reimbursement in the event of return under this policy. Warranty protections as granted by Munk Pack to authorized resellers cannot be purchased or transferred, and are held exclusively by Munk Pack, except as conferred through mutual agreement between Munk Pack and participants in Munk Pack's Authorized Reseller Program.
Risk of loss: there is a risk of loss when placing online orders to be delivered to you via a common carrier. It is your responsibility to provide a correct shipping address accessible to common carriers. Munk Pack is not liable in the event you provide us with a wrong address during the checkout process, fail to collect the merchandise once delivered, or the shipment is lost or stolen in transit. Munk Pack does not offer refunds or replacements in these instances.
